Privacy Policy

Privacy Policy

Introduction

Welcome to https://radiator-collision-repair.collision-talk.com (hereafter referred to as “Radiator Collision Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of personal data in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Sales and Service Act (UCPA), USA
  • Connecticut Consumer Data Protection Act (CTDPA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://radiator-collision-repair.collision-talk.com
  2. Any mobile applications or software services we offer
  3. All interactions and data collected through these platforms

Please note that this policy does not cover third-party websites, applications, products, or services accessible through links on our site. These entities have their own privacy policies, and you should review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we process your personal data when:

  1. Using Our Services: When you register as an authorized user to access our applications or services, we collect and process your personal data to provide these services.
  2. Visiting Our Websites: Each time you visit our websites, we may collect certain information automatically through cookies and similar technologies, as detailed in our Cookie Policy.
  3. Communication with Us: If you choose to receive communications from us (e.g., newsletters, emails), by phone or text message, we will process your contact details and communication preferences accordingly.

Personal Data Collection

We collect various types of personal data, including:

  1. Account Information: This includes your name, email address, user ID, and password used to access our services.
  2. Payment and Financial Details: We may store payment information, such as credit card numbers or bank account details, for secure transactions.
  3. Purchase History: Records of your purchases, including products, quantities, and transaction dates.
  4. Mobile Device Identifiers: Unique identifiers from your mobile device, which help us provide personalized services.
  5. Location Data: Information about your geographical location when you use our location-based services.
  6. Feedback and Reviews: Any comments, reviews, or feedback you choose to share with us.
  7. Social Media Details: If you connect your social media accounts, we may collect data from these platforms (with your consent) for personalized content and ads.
  8. Product Information: Data about products you view, search for, or purchase on our sites.

We obtain this data through direct input by users, tracking technologies, and in some cases, from third-party providers who assist us in delivering services.

Cookies and Similar Technologies

We employ cookies and similar tracking tools to enhance your user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions of our website, such as secure log-in areas.
  • Preference Cookies: Remembering user preferences for a more personalized experience.
  • Analytics Cookies: Tracking website usage to improve services and content.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for collection:

  • Financial records and transaction histories may be kept for an extended period due to legal requirements.
  • Personal data associated with your account will be retained until your account is inactive for a certain period (as determined by our internal policies).
  • Once the retention period expires, or when these data are no longer needed, we securely delete or anonymize the information.

Security Measures

We take robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  • Implementing encryption for data in transit and at rest.
  • Employing secure third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or the applicable age limit in your jurisdiction). If we learn that we have collected such data, we will take steps to delete it promptly.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: Have your incomplete or inaccurate data corrected.
  • Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Objection: Object to or protest our use of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your data rights does not adversely affect your interactions with us.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions related to privacy, data requests, unsubscriptions, or if you have concerns about this policy, please contact us: